Fix My i ltd's got you covered! All our repairs come with a 6-month warranty, unless we tell you otherwise. Just keep in mind that warranties and water don't mix well - any sign of a splash or bash, and your warranty gets voided. If another repair service tinkers with your device after us, that'll also void our warranty. And if we do any work on your device, it could void other warranties you have. So, check your coverage before you ask us for help!
We double-check everything - before and after any repairs. We'll let you know if we find any issues before starting a repair. If you don't give us the right passcode or if your device isn't in a testable state when you drop it off, we can't be responsible for any issues that crop up later.
We love original parts, but sometimes (like with Apple devices), we use high-quality third-party parts instead. You can ask for original parts if you want. You might see a temporary message saying a part in an iPhone isn't recognized - don't sweat it, your device will still work fine.
In rare cases, some devices might get damaged during disassembly. We'll warn you beforehand if we think this might happen. If it happens while fixing something other than a screen, we'll offer to repair it at cost price. Remember, tech can be unpredictable - back up your data before bringing in your device. We'll try to secure or back up your data when we can (like during software wipes), but we're not responsible for any data loss while your device is with us.
We'll let you know about any costs beforehand when we can. Some devices need a lot of work to find the problem, so even if we can't fix it, we'll have to charge you a minimum of €24.99. Labor charges aren't refundable. If we refund you, we'll deduct the cost of labor.
We'll give you an estimated finish time for any work. Sometimes, stuff out of our control happens and there might be delays. We usually text you with updates unless you tell us not to. Make sure you give us the right contact number. We're not responsible if you miss any texts or calls. If you're having issues with a purchase or service from us that isn't due to an accident, it's your job to let us know ASAP.
And don't worry - your statutory rights are still safe and sound.