FAQ

We display repairs as products on our website as it allows customers to prepay for their repairs before they call into one of our stores or they send their device to us. 

We will also be running online offers only and therefore you can buy our offer online and redeem anytime you wish in store.

Once you purchase a repair on our website, a member of our team will contact to get further details about when you wished to get the repair done and how long the repair will take (If it isn't already stated on our website) 

If you have any other questions, please contact our customer service team on 083-8570336, info@wirelessphones.ie or click on our live chat feature on this website. 

We know your device inside and out, the founder of our business (John) is also a technician and he built the training programme for all staff members. John started fixing devices over 5 years ago, read more about us here:) 

Wireless technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With over 30,000 repairs to date, we are the trusted repair chain. 

We have stores three stores in the midlands, here are your locations so you can post your device to us or you call into any of our stores. 

We pride ourselves on an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 48-72 hours. 

We always hold stock of our most common repairs such as iPhone repairs all the time. The stock levels on our website are linked directly to our stores so if we have an item in stock on this website then it should be in-store but it is best to contact us first to double check by contacting our customer service team on 083-8570336, info@wirelessphones.ie or by clicking on our live chat feature on this website. 

Whilst your device is in safe hands with us, it is always recommended that you back-up your device and reset back to the factory settings before hand for security purposes.

We at Wireless provide different types of warranty depending on what type of Repair or Product it is. The use of our repair Service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. 

The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

All parts fitted have a 6 Month Limited Warranty (Excluding water damaged phones)

Any parts fitted to a liquid damaged device are not refundable.No warranty is provided with water damage phones. 

Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered. 

If you encounter issues with your replacement screen please contact us before trying to repair as you may cause damage which will result in voiding your warranty. 

Wireless is the alternative repair service to Apple and it's subsidiary suppliers. We are an express service that utilises the highest quality parts that are quality controlled. We are not an apple authorised supplier or repair centre. 

Our technicians need to verify that the device is in full working order. They undergo a series of tests that includes touch sensitivity and camera. At no time they would access your personal information or intrude on your privacy.

You don’t need to make an appointment to get your mobile phone repaired as accidents can happen at any time.

But to ensure that our technicians can repair your smartphone in the quickest possible time, please contact us so we can check that the required parts are in stock.

No, we do not sell refurbished phones. We only sell graded stock. A refurbished phone is a phone that looks brand new but the internals of the phone is not brand new.

We only sell used(graded) phones, although those phones can sometimes show some signs of use, we are happier to sell a phone that has the original parts in them. 

The majority of refurbished devices are coming from China, so a broken or unrepairable phone is sent to China. It is "refurbished" with a brand new front and back but the internals is not in good condition. We got in an order before of refurbished phones but the quality of them was so poor we returned all the devices. Think about it this way, how can you buy an iPhone 5s in immaculate condition in 2018, when the iPhone 5s was released in 2013? The phone would have to be brand new and you can no longer buy brand new iPhone 5's. 

That is why we only sell graded phones because our suppliers are based in Europe and they give us the same warranty that we give to our customers. We are 5 years selling new phones, we have stores in Tullamore, Mullingar and Athlone. Any graded stock you see on our website is physically available in our stores to buy. 

A graded phone is the opposite of a refurbished phone 

So in the video below, Chris from our Athlone branch explains what a graded phone and what the difference between grade A and grade B is?

Grade A - Like New

These phones and tablets are just like new. With little or no signs of use, they have been fully tested to reach our high standards.

• Little or no signs of use.

• Minor cosmetic blemishes, if any!

• 6 - 12 month warranty included.

• Available in-store or online!

Grade B - Good as New

With signs of regular use, these phones aren’t new, but are as good as! These phones are fully tested and fully functional.

• Show small signs of wear and tear.

• light scratches on the device.

• 6 month warranty included.

• Available in-store or online!

Grade C - Shown some love

Although these phones are a little older and have been a bit more loved, they are still in great condition. These phones are our best seller.

• Signs of cosmetic blemishes or scratches.

• No cracks on the screen or back.

• 3 - 6 month warranty included.

• Fully tested to reach our high standards.

• Available in-store or online!

SIM free phones are sold without any SIM card or network attached to them. Normally, people buy the phone and then choose a SIM only deal for their calls and data. All of our SIM free phones come unlocked, so you can choose whichever network you like.

We only sell Sim Free phones so you can choose the network and buy your device from us. 

You can have two phone numbers at once. No need for carrying two phones or keep switching SIM cards. You're not locked to a network. Dual SIM phones aren't locked to a specific network which means you are free to sign up to any network provider you like. 

We sell a lot of Dual Sim phones in our stores, If you currently have two phones then why not check out our range of dual sim phones. 

You can have two phone numbers at once. No need for carrying two phones or keep switching SIM cards. You're not locked to a network. Dual SIM phones aren't locked to a specific network which means you are free to sign up to any network provider you like. 

We sell a lot of Dual Sim phones in our stores, If you currently have two phones then why not check out our range of dual sim phones. 

All orders can take up to 2 days to validate. If fraud is detected we will hold the order until all details are verified with the customer. Under no circumstances any item purchased for €0.00 will not be valid. 

You may be asked to provide additional information to prove your identity if our system detects fraudulent activity. This mainly applies to high value goods such as mobile phones.

If you have any questions about placing an order with us then please do not hesitate to contact our customer service team on 083-8570336 , info@wirelessphones.ie or on our live web chat.  

New Phones        - 3 - 4 working days  - €9.99 

Graded Phones   - 1 - 3 working days   - €9.99

Accessories         - 1 - 3 working days   -  Free

PLEASE NOTE: Orders placed after 4pm, will be processed the following day, adding 1 working day to the delivery service. For orders placed on a non-working day (Saturday or Sunday) please add 1 working day to your delivery date. 

Due to the volume of deliveries, please allow a full 5 working days before contacting our customer service centre. 

All delivery times are approximate and can be delayed due to circumstances outside of our control.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Our Click & Collect service is FREE. 

Click & Collect is easy way to check the stock, latest price and buy products at your local Wireless branch. Click & Collect is available for all products and if in stock at your selected branch, items will be available for collection and held until you pick it up.

Our Stores can be very busy so stock can move quiet quickly. If you wish to buy a particular products that is displayed on our website. We recommend that you contact our customer service team on 083-8570336, info@wirelessphones.ie or on our live web chat to confirm that item is in stock.  

To Reserve your products, simply choose Click & Collect as checkout method and enter your branch. 

Our system will than check the latest stock at your nearest branches and if items are in stock you can buy them immediately. Alternatively, if the items are not in stock, our system will offer you a later collection date, if available. 

Once you reserve your item by purchasing it you will receive e-mail containing your proof of purchase. Do not forget to bring your proof of purchase email with you when you visit our branch to collect your order.

In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods must be retained in case we need to arrange for inspection.

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.

Once your parcel has been attempted for delivery twice and a third has been unsuccessful a 3rd attempt has been made we reserve the right to levy an additional charge to re-arrange a further delivery. Any additional instructions to the carrier must be agreed by Wireless.

All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.

Here at Wireless we use a stock indication system on our web site which informs you if we have the selected item in stock or if it is a special order item.Stock indication status shown on our website is updated every 2 hrs and actual stock at our warehouse may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should you order an item where this has occurred we will send you an e-mail advising you of the changed status.

Products displayed as being 'in stock', means we have good stock levels at our stores and Warehouse and are available for despatch in our normal delivery timescales. To check our delivery details please click here

Repair item displayed on our website as out of stock need to be pre-ordered with us because there are hundreds of phones and it isn't possible for us to stock all parts. We display the price of repairs on our site to give you an indication of what the potential price of that repair is.

If you wish to pre-order or enquire about a particular repair then please contact our customer service team on 083-8570336 , info@wirelessphones.ieor on our live web chat.

Items displayed as being 'Notify me when in stock' are not in stock at our stores, but may be in stock at our Distribution Centre. To notify us that you are interested in this product, please do the following steps. 

1.  Simply click on the button that says "Notify me when available" 

2. A pop up box will ask you to enter your email address

3. Enter your email address and once you express an interest in a product then we will notify you as to when that item is in stock. 

Yes, we sure do. Check out our business page where you can enter your email address and we will contact you. 

Wireless supports businesses across Ireland with specialist repair services and competitive rates on devices. 

We are based in the following three locations across the midlands of Ireland.

Check out our locations page here 

Our Opening Hours are from 9.30 am - 6.00 pm Monday - Saturday in our three locations

We are closed every Sunday and we also close for every bank holiday. 

With the ongoing work of Qualcomm engineers, you can now recharge your mobile devices even faster. Introducing Quick Charge 3.0 - this is another version of technology that chooses the charging current ideal for your smartphone (or tablet).

Standard chargers included with mobile devices have a fixed (low) intensity - in the area of 1-1.5A. With Qualcomm Quick Charge 3.0 you can charge your devices up to 3.0A.

There are several advantages to Qualcomm Tronsmart chargers

Qualcomm Quick Charge 3.0 can offer up to 4x faster than conventional chargers, and charge enables devices to 80% in just 35 minutes.

Qualcomm Snapdragon devices are growing steadily. As a result, a growing number of mobile users can enjoy even faster and more efficient charging.

*A list of all Qualcomm Quick Charge 3.0 compatible devices is available at www.qualcomm.com/quickcharge

VoltIQ is the ideal solution for everyone. Automatically selects maximum amperage and voltages for your device. This means it is always possible to charge your phone, tablet, or other electrical appliance as quickly as possible. Just plug in your phone and Tronsmart will take care of the rest!

How Does VoltiQ Work?

The built-in USB controller in our chargers and power bankers, when connected detects what maximum charging parameters it supports, and then supplies power to it. All with maximum safety! You do not have to worry about which port in the charger to plug in your device so it will charge the fastest.

Why Do You Need VoltiQ?

We all know the charger with voltage and current ratings, for example (5V/1A), (5V/2A), etc. Not every manufacturer tells you what maximum charging parameters your device supports. Why every time to wonder which port to connect the tablet to which the phone. VoltIQ automatically selects the best possible charging parameters for your device. This way your device will be charged in the shortest possible time with maximum security!

Tronsmart, are a high-quality tech accessories company that is based in China. Tronsmart stays on the cutting edge of new trends and products. We are the main distributor of Tronsmart in Ireland and it has become one of our best selling ranges. If you are interested in selling Tronsmart in your store, contact our customer service team at info@wirelessphones.ie">info@wirelessphones.ie - You can see our full range of Tronsmart products here.